Enhancing Self-Pay Collections in the Age of High-Deductible Health Insurance

Presented by: Dr. Jeffrey Bettinger, MD, FACEP
Total Run Time: 33:31

Increasingly, patients have high deductible health insurance plans, a trend that will only increase in the foreseeable future. By definition, deductible self-pay fees are generated from accounts where the guarantor has health insurance, placing these accounts in a category that should theoretically be much more collectible than self-pay at registration accounts, which typically have very low collection rates. Unlike office practices, where co-pays and deductibles are collected at the time of service, emergency physician service accounts with deductible self-pay amounts are identified only after the insurance claim has been submitted.

Topics include:
• Review of revisions in the hospital’s IT system of all self-pay accounts prior to generation of the first patient statement.
• Greater use of informational material at the time of ED service.
• Collection of email addresses and cell phone numbers at the time of ED registration.
• Institution of patient relationship programs.
• Outbound phone programs.
• Web portal simplicity.
• Smart phone payment portal.
• Enhanced use of an electronic clearinghouse.
• Re-evaluation of patient statements.
• Early out programs.

One Time Payment

$150.00
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One Time Payment

$150.00
7 days of access